Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the website http://xiangda-duty-free.top/ (the “Website”) and the purchase of products and services provided by XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED (“we”, “us”, or “our”). By accessing, browsing, or using the Website, or placing an order with us, you (“you” or “User”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies or guidelines posted on the Website. If you do not agree to these Terms, please do not use the Website or purchase our products.

2. Eligibility

To use the Website and make purchases, you must:

• Be at least 18 years of age, or have the consent of a parent or legal guardian if you are a minor.
• Possess the legal capacity to enter into a binding contract.
• Provide accurate, complete, and current information when creating an account (if applicable) or placing an order.
• Comply with all applicable laws and regulations in your jurisdiction.

3. Account Registration (If Applicable)

If you choose to create an account on the Website, you are responsible for:

• Maintaining the confidentiality of your account username and password.
• Restricting access to your account and device to prevent unauthorized use.
• Notifying us immediately at service@xiangda-duty-free.top if you suspect any unauthorized access to or use of your account.
• Accepting full responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms or engaged in fraudulent, unlawful, or abusive behavior.

4. Product Information and Pricing

4.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our women’s fashion products, including but not limited to clothing, accessories, and related items (e.g., crewneck blouses, cotton jackets, Azure Tote bags, and sale items). However, we do not warrant that product descriptions, images, colors, or other content on the Website are error-free, complete, or up-to-date. Minor variations in product appearance, materials, or specifications may occur due to manufacturing processes or photographic lighting.

4.2 Pricing and Promotions

All product prices are displayed in the specified currency (as indicated on the Website) and are subject to change without prior notice. We reserve the right to correct pricing errors, even after an order has been submitted, if the error is identified before shipment.

Promotions (e.g., mid-season sales, percentage discounts) are subject to specific terms and conditions, which will be clearly stated at the time of the promotion. We reserve the right to modify, suspend, or terminate promotions at any time without notice. Discounts and offers cannot be combined unless explicitly permitted.

4.3 Availability

Product availability is limited and subject to stock on hand. We reserve the right to discontinue products at any time. If a product you ordered is out of stock or discontinued, we will notify you promptly and offer a refund, exchange, or alternative product (if available) at your discretion.

5. Orders and Payment

5.1 Order Placement

When you place an order on the Website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, suspicious or fraudulent activity, or non-compliance with these Terms.

You will receive an order confirmation email after submitting your order, but this does not constitute acceptance of your order. Acceptance of your order occurs only when we ship the product(s) and send a shipping confirmation email.

5.2 Payment Terms

You agree to pay the full amount indicated at checkout, including any applicable taxes, duties, or shipping fees. We accept the payment methods specified on the Website, and all payments are processed through secure third-party payment processors. We do not store your payment card details or sensitive payment information on our servers.

By providing payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate and complete. If payment is declined or fails to process, we reserve the right to cancel your order.

6. Shipping and Delivery

We will ship your order to the shipping address provided at checkout. You are responsible for ensuring that the shipping address is accurate and complete. We are not liable for delays, lost, or misdelivered orders due to incorrect address information.

Shipping times and delivery estimates are provided for reference only and are not guaranteed. Delays may occur due to factors beyond our control, such as customs procedures, carrier delays, or unforeseen events. We will not be liable for any damages or losses arising from shipping delays.

You may be responsible for paying import duties, taxes, or other fees imposed by your country or region’s customs authorities. These fees are separate from the order total and are your sole responsibility.

7. Returns and Refunds

7.1 Return Eligibility

We accept returns of unused, unworn, and unwashed products in their original packaging, with all tags and labels intact, within [30] days of the delivery date. Customized or personalized products, as well as sale items (unless defective), are non-returnable and non-refundable, unless otherwise stated in specific promotion terms.

7.2 Return Process

To initiate a return, please contact us at service@xiangda-duty-free.top with your order number and details of the product(s) you wish to return. We will provide you with return instructions and a return authorization (RA) number, which must be included with the returned package. Returns sent without an RA number may be rejected.

You are responsible for the cost of return shipping, unless the return is due to a defective product, incorrect item shipment, or an error on our part. We recommend using a trackable shipping method, as we are not responsible for returned items lost in transit.

7.3 Refunds and Exchanges

Once we receive and inspect the returned product(s) and confirm eligibility, we will process your refund or exchange within a reasonable timeframe. Refunds will be issued to the original payment method, and you will be notified via email once the refund is processed. Please note that refund processing times may vary depending on your payment provider.

Exchanges are subject to product availability. If the requested exchange product is out of stock, we will offer a refund instead.

8. Intellectual Property

All content on the Website, including but not limited to product images, logos, trademarks, text, graphics, layouts, and software, is the exclusive intellectual property of XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED or its licensors. You may not copy, reproduce, distribute, modify, transmit, display, sell, license, or use any of this content without our prior written permission.

The “XIANGDA” name and logo are registered trademarks of XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED. Unauthorized use of our trademarks is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law, XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to your use of the Website, purchase of products, or breach of these Terms, including but not limited to loss of profits, data, or goodwill.

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

We shall not be liable for any damages caused by factors beyond our reasonable control, including but not limited to internet outages, server failures, natural disasters, or third-party service disruptions.

10. Indemnification

You agree to indemnify, defend, and hold harmless XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED, its officers, directors, employees, agents, and licensors from and against any claims, damages, liabilities, costs, or expenses (including reasonable attorney fees) arising from:

• Your use of the Website or violation of these Terms.
• Your breach of any representations or warranties made herein.
• Your unauthorized use of our intellectual property.
• Any harm caused to third parties by your actions or omissions in connection with the Website or our products.

11. Modifications to These Terms

We reserve the right to update, modify, or revise these Terms at any time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website or purchase of our products after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

Any disputes, claims, or controversies arising out of or relating to these Terms or your use of the Website shall first be resolved through good-faith negotiation. If the dispute cannot be resolved amicably within 30 days of notification, either party may submit the dispute to arbitration in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC).

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that achieves the original intent of the parties as closely as possible.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other applicable policies referenced herein, constitute the entire agreement between you and XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED with respect to your use of the Website and purchase of products, and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral.

15. Contact Us

If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact us at:Email: service@xiangda-duty-free.topWebsite: http://xiangda-duty-free.top/