1. Introduction

This Returns Policy applies to all purchases made through the website http://xiangda-duty-free.top/ (the “Website”) operated by XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED (“we”, “us”, or “our”). We aim to ensure your satisfaction with every women’s fashion product you purchase from us, including clothing, accessories, and related items. Please read this policy carefully to understand our return requirements, procedures, and refund/exchange guidelines. By placing an order on our Website, you agree to comply with the terms outlined below.

2. Return Eligibility

To be eligible for a return, exchange, or refund, the following conditions must be met:

  • The product must be returned within 30 calendar days from the date of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition, with all tags, labels, and packaging intact. Minor handling for inspection purposes is allowed, but products showing signs of wear, damage, or alteration will not be accepted.
  • All accessories, free gifts, or bonus items included with the purchase must be returned alongside the main product.
  • Sale items (e.g., products marked with 50% Off Mid-Season Sale, 26% discount, or other promotional pricing) are final sale and non-returnable, non-refundable, and non-exchangeable, unless the product is defective or was shipped incorrectly.
  • Defective products or items shipped in error (e.g., wrong size, wrong style, or damaged upon arrival) are eligible for return, exchange, or refund, regardless of whether they are sale items. You must notify us of such issues within 7 days of delivery.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Send an email to service@xiangda-duty-free.top with the subject line “Return Request” and include the following information:
    • Your order number (found in your order confirmation email).
    • Name of the product(s) you wish to return.
    • Reason for the return (e.g., defective, wrong size, change of mind).
    • Whether you prefer a refund, exchange, or store credit.
  2. Receive Return Authorization (RA): We will review your request within 2-3 business days and, if approved, send you a Return Authorization (RA) number and detailed return instructions (including the designated return shipping address). Returns sent without a valid RA number will be rejected and returned to you at your own expense.
  3. Package and Ship the Return: Securely package the eligible product(s) with the RA number clearly marked on the outer packaging. We recommend using a trackable and insured shipping method, as we are not responsible for lost, damaged, or delayed returns during transit. You are responsible for covering return shipping costs, unless the return is due to a defective product, incorrect shipment, or our error (in which case we will reimburse reasonable shipping fees upon receipt and verification of the return).

4. Refunds

  • Once we receive and inspect the returned product(s) (typically within 5-7 business days of delivery to our facility) and confirm they meet the eligibility criteria, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase. Please note that processing times for refunds may vary depending on your payment provider (e.g., credit card companies may take 3-10 business days to reflect the refund in your account).
  • We will deduct no restocking fees for eligible returns, except in cases where the product is returned in non-compliant condition (e.g., tags removed, worn, or damaged), in which case we reserve the right to deny the refund or deduct a reasonable restocking fee.
  • Shipping and handling fees paid at checkout are non-refundable, unless the return is due to our error or a defective product.

5. Exchanges

  • Exchanges are subject to product availability. If you request an exchange (e.g., for a different size, color, or style), we will notify you if the desired product is in stock once we process your returned item.
  • If the requested exchange product is available, we will ship it to you free of charge (for standard shipping). If the exchange product has a higher price than the original item, you will be required to pay the difference before shipment. If the exchange product has a lower price, we will issue a refund for the difference to your original payment method.
  • If the requested exchange product is out of stock, we will offer a full refund or store credit (at your option).

6. Special Notes

  • Customized or personalized products (if applicable) are non-returnable and non-refundable, unless defective.
  • We recommend retaining all shipping documents and tracking information for your return until your refund or exchange is confirmed.
  • We reserve the right to refuse returns that do not comply with this policy, including late returns, products in non-original condition, or returns without a valid RA number.

7. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer service team at:Email: service@xiangda-duty-free.topWebsite: http://xiangda-duty-free.top/