1. Introduction

This Shipping Policy applies to all orders placed through the website http://xiangda-duty-free.top/ (the “Website”) operated by XIANGDA DUTY-FREE DEPARTMENT STORE CO., LIMITED (“we”, “us”, or “our”). We specialize in women’s fashion, offering a curated range of clothing, accessories, and lifestyle products—including best-selling items, seasonal collections, and promotional pieces. This policy outlines our shipping methods, delivery timelines, fees, and related terms to ensure transparency for your purchase experience. By placing an order on our Website, you agree to the terms outlined below.

2. Shipping Carriers

We partner with leading global and regional shipping carriers to deliver your orders reliably and efficiently. Available carriers include, but are not limited to:

  • USPS (United States Postal Service)
  • FedEx
  • UPS (United Parcel Service)
  • DHL
  • Other trusted carriers (“ETC”) as determined by your shipping destination and order requirements.

The specific carrier options for your order will be displayed at checkout, based on your shipping address and the size/weight of your package.

3. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation. Processing time does not include weekends, holidays, or delivery transit time.
  • For peak periods (e.g., sales events, seasonal promotions like our Mid-Season Sale, or holidays), order processing may take up to 5 business days. We will notify you via email if there is any significant delay in processing your order.
  • We reserve the right to delay processing or shipment if additional verification of your order or payment information is required.

4. Shipping Destinations

We offer international shipping to most countries and regions worldwide. During checkout, you can enter your shipping address to confirm if delivery is available to your location. Please note that some remote areas may be subject to limited carrier availability or additional shipping fees.

5. Shipping Fees

  • Shipping fees are calculated based on your shipping destination, package weight, dimensions, and selected carrier/service level. The total shipping cost will be displayed clearly at checkout before you complete your purchase.
  • We may offer free shipping promotions from time to time (e.g., on orders above a certain value). Such promotions will be subject to specific terms, which will be clearly stated on the Website or in the promotion details.
  • Shipping fees are non-refundable, unless the shipment is delayed or lost due to our error or carrier negligence (see Section 7 for details).

6. Delivery Timeframes

Delivery times vary depending on the shipping carrier, service level, and destination. Estimated transit times are provided below for reference only and are not guaranteed:

  • Domestic Shipping (within the same country/region as the shipping origin): 2-7 business days.
  • International Shipping: 5-15 business days for standard service; 2-5 business days for expedited services (e.g., FedEx Express, DHL Express).
  • Remote areas or destinations with strict customs regulations may experience longer delivery times (up to 20 business days in some cases).

Please note that transit times do not include order processing time, customs clearance delays, or unforeseen events (e.g., natural disasters, carrier strikes, or global logistics disruptions).

7. Customs, Duties, and Taxes

  • International orders may be subject to import duties, taxes, or other fees imposed by the customs authorities of your destination country/region. These fees are separate from the order total and shipping cost and are the sole responsibility of the recipient.
  • We do not have control over these customs fees, and they are determined by the local customs office based on the product’s declared value and your country’s import regulations.
  • Customs clearance procedures vary by country and may cause delays beyond our control. We are not liable for any delays caused by customs processing.
  • It is your responsibility to research and comply with your country’s import restrictions or prohibitions. We will not be held liable for orders seized or rejected by customs due to non-compliance with local regulations.

8. Tracking Your Order

  • Once your order is shipped, we will send a shipping confirmation email containing your tracking number and a link to track your package via the carrier’s website.
  • You can also track your order by logging into your account on our Website (if applicable) and navigating to the “Order History” section.
  • Tracking information may take 24-48 hours to update after shipment, as it requires activation by the carrier.

9. Missing, Lost, or Damaged Shipments

  • If you do not receive your order within the estimated delivery timeframe, please first check the tracking information for updates. If the tracking shows the package as delivered but you have not received it, contact the carrier directly to file a claim.
  • If your package is lost, damaged, or missing in transit, please contact our customer service team at service@xiangda-duty-free.top within 7 days of the estimated delivery date. Include your order number, tracking number, and details of the issue (e.g., damaged product photos, carrier delivery confirmation).
  • We will assist you in filing a claim with the carrier. If the claim is approved, we will offer a refund, replacement, or reshipment at our discretion. We are not liable for lost or damaged packages due to incorrect shipping information provided by you.

10. Shipping Address Accuracy

  • You are responsible for providing a complete, accurate, and current shipping address. We are not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information.
  • If you need to change your shipping address after placing an order, please contact us immediately at service@xiangda-duty-free.top. Address changes are only possible if the order has not yet been shipped. Once the order is in transit, we cannot modify the shipping address.

11. Contact Us

If you have any questions, concerns, or inquiries regarding our shipping policy, order status, or delivery, please contact our customer service team at:Email: service@xiangda-duty-free.topWebsite: http://xiangda-duty-free.top/